These Terms & Conditions apply to the use of the joyswaks.com and to purchases made through the website.
Joy Swaks is a small, independent business creating ceramics. By using this website or placing an order, you agree to these Terms & Conditions.
1. About Joy Swaks
Joy Swaks is operated by Joy Swakamisa, a sole trader based in the United Kingdom.
If you have any questions about an order, product or these Terms & Conditions, please contact:
Email: joyswaks@gmail.com
2. Handmade ceramics
Every Joy Swaks piece is handmade by me, so no two pieces will be exactly alike.
Small differences in shape, size, colour, glaze, texture, markings and finish are a natural part of handmade ceramics. These variations are not necessarily defects and are part of what makes each piece unique.
I make every effort to ensure that product photographs, descriptions and measurements are as accurate as possible. However, colours may appear slightly different depending on your screen or device.
3. Product availability
All products are subject to availability.
As Joy Swaks ceramics are handmade, quantities may be limited and some pieces may not be restocked. Please allow 2-3 weeks for made to order items to be ready or contact me to discuss.
If I am unable to fulfil an order after payment has been made, I will contact you and arrange a full refund for the unavailable item.
4. Prices and payment
All prices are displayed in pounds sterling (£).
The price payable for your order will be the price displayed on the website when you place your order, together with any applicable delivery charges.
Payment must be completed using the payment methods available at checkout.
5. Placing an order
When you place an order through joyswaks.com, you are requesting to purchase the products selected.
You will receive an order confirmation by email after placing your order.
If there is an obvious pricing, product description or availability error, I reserve the right to cancel the affected order. If payment has already been taken, you will receive a full refund.
6. Delivery
Joy Swaks currently delivers to addresses within the United Kingdom.
Delivery charges and estimated delivery times will be shown at checkout or otherwise communicated before you complete your purchase.
Each ceramic item is carefully packaged to help protect it during transit. However, ceramics are fragile and damage can occasionally occur during delivery.
If your item arrives broken or damaged
Please contact me at joyswaks@gmail.com as soon as possible, preferably on the day your order is delivered.
Please include:
- Your order number;
- A photograph of the broken or damaged item;
- Photographs of the packaging, including any visible damage; and
- Any other information that may help with investigating the delivery damage.
Photographs are important because they help me understand what happened and, where appropriate, make a claim with the delivery service.
I will review the situation and, where appropriate, arrange a replacement, refund or other remedy in accordance with your legal rights.
7. Returns and cancellations
Joy Swaks does not offer a blanket “no returns” policy.
When purchasing online, UK consumer law may give you a right to cancel an order within 14 days of receiving the goods, subject to certain exceptions.
If you wish to cancel an eligible online order, please contact joyswaks@gmail.com within the applicable cancellation period.
Where cancellation rights apply, you may be responsible for returning the item to me unless the item is faulty, damaged or another legal exception applies.
Certain personalised or made-to-order products may be excluded from cancellation rights where permitted by law. If this applies to a particular product, this will be made clear before you place your order.
Nothing in these Terms & Conditions affects your statutory consumer rights.
8. Faulty, damaged or incorrectly described items
Your legal rights apply if an item is faulty, damaged, not as described or otherwise does not meet the requirements of applicable consumer law.
If you believe there is a fault with your ceramic, please contact joyswaks@gmail.com and provide details of the problem. Photographs may be requested where appropriate.
Normal variations associated with handmade ceramics, including minor differences in glaze, colour, texture, shape or finish, are not necessarily faults.
9. Made-to-order and personalised ceramics
Some Joy Swaks pieces may be made specifically to order or personalised at the customer’s request.
Where an item is personalised or made to the customer’s specific requirements, cancellation and return rights may differ where permitted by UK consumer law.
Any applicable restrictions will be explained before you place your order.
10. Caring for your Joyswaks ceramics
Joy Swaks ceramics are dishwasher safe unless stated otherwise, but all pieces should be handled with care.
Although the ceramics are suitable for dishwasher use, they are handmade and can still be damaged by impact, dropping or rough handling.
Please take care when washing, storing and using your ceramics.
Unless specifically stated in the individual product description or care instructions, please do not assume that a piece is suitable for use in an oven, microwave or freezer.
Any specific care or usage instructions supplied with a product should always be followed.
11. Intellectual property
All photographs, product descriptions, designs, logos, text, graphics and other content appearing on joyswaks.com belong to Joy Swaks or are used with permission.
You may not copy, reproduce, modify, distribute or commercially use this content without prior written permission.
12. Website use
You agree to use joyswaks.com only for lawful purposes.
You must not attempt to interfere with the operation or security of the website or use the website in a way that could cause damage to Joy Swaks or other users.
13. Liability
Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited under UK law.
Subject to this, Joy Swaks will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside my reasonable control.
14. Events outside my control
I will not be responsible for delays or failures caused by circumstances beyond my reasonable control, including significant disruption to postal or delivery services, extreme weather, natural disasters, strikes, government restrictions or other events outside my control.
Where possible, I will keep customers informed of significant delays affecting their orders.
15. Changes to these Terms & Conditions
These Terms & Conditions may be updated from time to time.
The Terms & Conditions applicable to an order will be the version in force at the time the order is placed.
16. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will also retain any mandatory rights and protections provided to you under applicable UK consumer law.
17. Contact
If you have any questions about these Terms & Conditions, an order or a product, please contact:
Joy Swakamisa
Email: joyswaks@gmail.com
Website: joyswaks.com